You can return one or more items purchased on the Maison Margiela Online Boutique within 30 days of receipt of your purchase.

To request a return or exchange online:

1. Complete the Return Form within 30 days from delivery of the items
2. Pack the item(s) in the original order box or a similar box. Then stick the pre-printed courier label onto the box (making sure to remove or cover any previous shipping labels). Using the label provided will guarantee a refund in the event of theft or loss during delivery to our warehouse.
3. Contact the courier indicated in the pre-printed label to organise the pick-up.

All returns must be shipped from the same Country/region they were purchased from.

The item(s) must be in perfect condition, with the seals still intact and with all their original packaging and corresponding accessories.

Once the items arrive at our warehouse, our Quality Assurance team will verify them before accepting the return. This process usually takes 3 to 7 days. If your items are accepted, you will receive an email confirming your refund, or shipping of your exchange.

You can also return the items in boutique:

1. Visit the nearest boutique in the same Country/region of purchase of the order.
2. Our boutique team will verify the items and proceed with the return. If your return does not meet the conditions listed, the boutique team can refuse your return request.

The item(s) must be in perfect condition, with the seals still intact and with all their original packaging and corresponding accessories.

The refund will be processed 3 to 7 days after the items are accepted.

For further information on the conditions for exercising your right to return, please see the Legal Area.

I lost my return label. How can I get a new one?

If you have lost the pre-printed return label or any documentation necessary for return, please contact our Client Care.

Where is my return?

You can check the status of your return in the Follow your Return page, or inside your Account if you were logged in during your purchase.

I decided to keep my order, but have already completed the Return Form. What should I do?

We are pleased you have decided to keep your purchase. You don't need to contact us, you request will be automatically deleted once the 30-day return period has expired.

Can I combine returns from different orders?

Offering you the best possible service is important to us. To ensure timely handling of your return, it is not possible to combine items from different orders.