You can return an item purchased at maisonmargiela.com within 30 (thirty) days from the date of delivery or collection. Returns are free of charge and orders come with a prepaid return label. Any return must be made from the Country/region in which the purchase was made. There are different ways to return your item(s): return via the online form, send a request to Client Care or return to an authorized boutique, if this service is provided and available.

• Go to the "Returns Form" section of the Website in the Client Care area or to the "Order" section in your Account, then enter your order number and email address.

• Select the items you have chosen to return.

• Once the request has been sent, you will receive a return-confirmation email with a label attached: you can either print this one or use the prepaid label already provided in the original package.

• Place the item(s) in the original box, ensuring that the packaging and all tags are present and intact.

• Attach the label to the box and contact the collecting courier for pick-up.

• The refund will be processed after quality-control checks are completed by specialist warehouse staff.

• Contact our Client Care Department, providing the order details so they can process your return request.

• When the process is complete, you will receive a confirmation email with a prepaid label.

• The following steps are the same as those in the "Return Via Online Form" section.

• Please note that timeframes for refunds may vary depending on the method of payment chosen when placing the order.

• Please note that the following conditions must be met for a return to be accepted:

• All items must be returned in their original condition, with all labels intact.

• Items that have been worn, used, altered or damaged will not be accepted.

You can only exchange an item for a different size or colour and must do so by either filling out the online form or sending a request to Client Care, as described below:

• Go to the "Returns Form" section of the Website in the Client Care area or to the "Order" section in your Account, then enter your order number and email address.

• Select the items you have decided to exchange and the new size or colour you want.

• Once the request has been sent, you will receive an exchange-confirmation email with a label attached: you can either print this one or use the prepaid label already provided in the original package.

• Place the item in the original box, ensuring that the packaging and all tags are present and intact.

• Attach the label to the box and contact the collecting courier for pick-up.

• The exchange will be processed after quality-control checks are completed by specialist warehouse staff and, once the new order is dispatched, you will receive a confirmation email enabling you to track it.

• Contact our Client Care Department, providing the order details.

• Please specify the item you wish to exchange and the new size or colour you want.

• When the process is complete, you will receive a confirmation email with a prepaid label.

• The following steps are the same as those in the "Exchange Via Online Form" section.

Please note that the following conditions must be met for an exchange to be accepted:

• All items must be returned in their original condition, with all labels intact.

• Items that have been worn, used, altered or damaged will not be accepted.