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FAQS Orders

  • You do not need an account to place an order. However, we recommend registering to access the exclusive services Maison Margiela offers its customers.

    You can browse our catalog by category or by searching for keywords. To order an item, simply click on “Add to Bag” in the item page, after selecting the size and/or colour you are interested in.
    Once you have added all the items you wish to purchase to your bag, click on the checkout icon. You can ship your items to a boutique or to a home or office address, and you will have 30 days from delivery to decide if you want to keep or return your purchase.

    Should you require any information or assistance, please contact our Client Care. [link]

  • You can modify or cancel your order within 15 minutes following its confirmation. Please contact our Client Care for assistance.

  • Please check that you have correctly entered the data for your selected method of payment. If you are paying with a credit card and you are asked to insert a one-time password, an SMS code, or an alternative authentication method in order to authorize the payment, please ensure that you have followed all of the instructions provided by your card issuer.
    If the problem persists, we suggest trying an alternative payment method.
    Please also verify the address you are providing for delivery is correct.

    If you require any assistance in placing your order, please contact our Client Care.

  • Order being prepared:

    1. The order has been confirmed. You will have received a confirmation email with the Order Number.

    Order has shipped:

    1. As soon as the order is shipped from our warehouse, we will send you an email with the Tracking Number to follow the delivery.
    2. You can check your order status by entering the Order Number in the Follow your Order page, or from your account if you were logged in during purchase.

    If you haven't received a confirmation email within 24 hours from when you placed your order, we invited you to check your spam folder, or contact our Client Care.

  • Please contact our Client Care for information on availability of items in our flagship boutiques.
    We cannot verify availability in wholesale or Department stores.

  • At the moment, Maison Margiela does not offer a gift-wrapping service. We would like to assure you that all teams at Maison Margiela are working assiduously to provide this option in the future.

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